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Returns Policy

Order Cancellation, Refund and Amendment

Order refunds:

Tickets cannot be refunded, exchanged or transferred in any way unless the event has been cancelled or rescheduled.

Order cancellation / amendment:

Once an order has been placed it cannot be cancelled or the number of tickets changed in any way.

Delivery method amendment:

It is not possible for you to change the delivery method you chose when ordering your tickets.

Name change on tickets:

Flowte is not responsible for any loss, inconvenience or expense associated with a customer’s failure to request a name change on the order within the prescribed time limit.
The name on the ticket will need to be changed in the following circumstances:

  • someone else ordered the tickets on your behalf using their credit card.
  • you ordered tickets on behalf of someone else using your credit card.
  • you can no longer attend the event and someone else will go instead.

You must reply to your booking confirmation email with a note of the other person’s name which you want to appear on the ticket.
The following restrictions apply to requests to change the name on tickets:

  • For evening shows (i.e. doors open at 6pm or later), Flowte must receive your request before noon on the day of the event.
  • For early shows (i.e. doors open earlier than 6pm), Flowte must receive your request before 3pm on the day before the event.
  • Flowte reserves the right not to provide this service or to withdraw it completely at its discretion.

Non-Receipt of Tickets

Non-receipt of tickets:

Flowte will not be held responsible for any inconvenience or loss incurred by the customer if tickets for postal delivery do not arrive in time for the event and the customer has not made contact with Flowte in advance of the event.
If you have not received your postal delivery tickets within 48 hours of the event you must contact Flowte immediately so alternative arrangements can be made.

Non-receipt of confirmation emails:

If you have not received an order confirmation email, you must email [email protected] including your order confirmation number and email address to get the email resent.

Lost, Stolen or Destroyed Tickets

Care of ticket:

The ticket holder is responsible for care of the ticket after purchase. The promoters, performers, sponsors, venues, ticket vendors or their agents are not responsible for damage to or loss of the ticket.

Lost, stolen or destroyed tickets:

General admission tickets (i.e. standing or unreserved seating) cannot be replaced if lost.
It may be possible to replace reserved seating tickets (i.e. where your seat has been assigned when booking and a row and seat number are shown) if they are lost.

Replacement tickets:

Flowte reserves the right not to issue replacement tickets in place of lost, stolen or destroyed tickets at its discretion.
If tickets are lost, replacement tickets can only be issued if the original tickets were for assigned seating at the event. General admission tickets – either standing or for non-assigned seating – cannot be replaced.
Flowte reserves the right not to post replacement tickets for security reasons and these can only be collected at the box office.

Postage of replacement tickets:

If tickets are lost, replacement tickets can only be issued if the original tickets were for assigned seating at the event. General admission tickets – either standing or for non-assigned seating – cannot be replaced.
Flowte policy is that replacement tickets can only be collected at the box office by the customer and cannot be posted for security reasons.

Ticket Collection

Box office collection:

If you have chosen to collect your tickets at the venue box office, you must collect them prior to being admitted to the event.
You will need to show your credit card and booking confirmation number for identification purposes when collecting your tickets.
Flowte does not guarantee that a physical paper ticket will be provided to the customers for box office collection as some venues operate from a printed list of customers who ordered collection tickets.

Identification when collecting tickets:

Flowte is not responsible for any loss, inconvenience or expense associated with a customer’s failure to produce appropriate identification when trying to collect tickets at the venue box office.
You will need to show your credit card and booking confirmation number for identification purposes when collecting your tickets.

Special Offers, Discounts and Priority Access

Promotional Codes:

It is the customer’s responsibility to ensure the promotional code entered is the correct one for the event, is not mistyped, is valid, not expired etc and to make sure that any other conditions required by the code have been fulfilled.
Most importantly, you must double check that the discount offered by the promotional code has been correctly applied prior to placing your order and that the final total due has been reduced by the correct amount.
The correct discount being shown is the only final proof that the correct promotional code was correctly entered by the customer. If the discount is not applied, do not place the order. You must instead ensure all promotional code details you entered are correct.
You should take care of any promotional code you receive as it can usually only be used once and is deactivated after having been used to place a ticket order. If you tell someone else the code which you were sent, they may use it and you will then not be able to receive the discount or special offer when buying tickets.
Your order is accepted with the details entered by you when it was originally placed and it is not possible for Flowte to revisit orders at a later stage to either apply newly available promotional codes or to resolve any issue relating to promotional code incorrectly entered by the customer. Similarly, it is not possible to cancel or amend any order involving erroneous use of a promotional code.

Internet Presale:

If you have been selected to avail of an Internet presale, you will typically be informed by email containing a link to a page on the Flowte to visit and a special code which you must enter to be allowed purchase tickets.
You should take care of your Internet presale code as it can usually only be used once and is deactivated after having been used to place a ticket order. If you tell someone else the code which you were sent, they may use it and you will then not be able to buy tickets with it.
If a limit on how many tickets can be bought by a single customer as part of an Internet presale is in place, do not try to obtain more than the permitted number of tickets by placing multiple separate orders. Flowte checks order details such as customer name, email address, credit card number etc to identify such multiple orders placed by a single customer.
Flowte reserves the right to cancel without notice any order placed by a customer trying to exceed the specified ticket limit, by whatever means. Please note that in such cases, all orders will be placed by the customer will be cancelled and no tickets will therefore be obtained. Your Internet presale code will also be deactivated preventing you from buying further tickets.

Priority Access:

If you are eligible for such priority access to tickets, you will typically be informed by email, containing a link to a page on the Flowte to visit and a special code which you must enter to be allowed purchase tickets.
You should take care of your priority access code as it can usually only be used once and is deactivated after having been used to place a ticket order. If you tell someone else the code which you were sent, they may use it and you will then not be able to buy tickets with it.
If a limit on how many tickets can be bought by a single customer with priority access is in place, do not try to obtain more than the permitted number of tickets by placing multiple separate orders. Flowte checks order details such as customer name, email address, credit card number etc to identify such multiple orders placed by a single customer.
Flowte reserves the right to cancel without notice any order placed by a customer trying to exceed the specified ticket limit, by whatever means. Please note that in such cases, all orders will be placed by the customer will be cancelled and no tickets will therefore be obtained. Your priority access code will also be deactivated preventing you from buying tickets in the future.